Patient Engagement & Post-Visit Billing

The Collectly platform automates post-visit billing and patient balance follow-up end-to-end — delivering intelligent statements, personalized outreach across SMS, email, text, chat, and voice, and real-time payment resolution.

Collectly replaces manual call campaigns, paper statements, and outsourced billing support — accelerating patient payments, reducing A/R aging, lowering cost to collect, and improving patient experience.

2–3×

Increase in Patient Payments

60%

up to

Reduction in Cost to Collect

24/7

AI-Powered Patient Billing Support

45%

Faster Patient Payments

The Problem

Sound familiar? These are the challenges our customers faced before Collectly

Staff manually call patients to chase balances

Paper statements delay payment and increase write-offs

Patients don't understand bills and delay payment

Billing teams spend hours answering repetitive questions

After-hours billing questions go unanswered

Patient balances age into collections unnecessarily

Before & After

See How Collectly Transforms Your Workflow

Before

Mail paper statements and wait weeks for a response

Staff manually call patients to chase overdue balances

Billing questions pile up with no after-hours support

Unresolved balances written off after months of follow-up

After

Statements delivered instantly via digital channels

Patients receive automated, personalized outreach based on balance and behavior

Patients can get answers and resolve balances 24/7

Payments collected immediately without staff involvement

Billing staff focus on exceptions instead of chasing payments

Key Capabilities

Intelligent Digital Statements

Clear, personalized billing statements delivered via text, email, and digital channels — improving patient understanding and accelerating payment.

Automated, Personalized Patient Engagement

Collectly automatically engages patients across SMS, email, chat, and voice — delivering the right message at the right time based on balance size, engagement history, and likelihood to pay.

AI-Powered Patient Billing Support (Voice & Chat)

Patients can speak or chat with Collectly's AI assistant 24/7 to understand balances, get answers, and resolve payments — reducing call volume and eliminating outsourced support dependency.