Meet
Your 24/7 AI Agent for Patient Billing

Enhance patient satisfaction, free up staff, and boost cash flow with Billie — the AI for billing and RCM.

Demo Billie Live

Hi,  
I'm Billie!

Hear Billie in action

Click play to hear Billie handle a real patient scenario (simulated for HIPAA compliance)

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1:35

Zero

Missed calls from patients

85%

More staff time available with Billie answering questions

32%

Boost in cash flow by resolving billing issues faster and reducing delays (up to)

Say Goodbye to Billing Chaos, Patient Frustration, and Lost Revenue

Billie is your 24/7 AI billing & RCM agent — built to instantly resolve patient questions, reduce call volume, and accelerate payment.

Without Billie, here’s what typically happens:

Patients receive a bill — and it’s confusing, unexpected, or even inaccurate. They have questions, but no easy way to get help.

Voicemails pile up. Staff are stuck doing repetitive follow-ups. And practices wait weeks — sometimes months — to get paid. When patients finally call, they’re sent to voicemail because the office is closed.

It’s not just frustrating. It’s expensive.

Bill Received

The bill arrives — and whether it’s unclear, unexpected, or just unfamiliar, patients are left unsure of what to do next.

Patients receive their bill

Calls with Disputes, Questions, and Payments

Patients flood the phone lines with billing questions, disputes, and payment attempts — overwhelming staff with high-volume, or time-intensive calls.

Calls with Disputes, Questions, and Payments

No Help When Patients  Need It

Whether it’s hold music during business hours or a voicemail after 5pm, patients struggle to get answers — and your staff wastes time on repeat questions.

No Help When Patients  Need It

Payments Delayed  or Skipped

Without answers, patients give up — bills go unpaid, CSAT drops, bad reviews follow, and your reputation suffers.

Payments Delayed  or Skipped

Broken Experience. Lost Revenue.

Your staff is overloaded. Cost to collect rises. Cash flow stalls. DSO climbs. And patient frustration grows.

Broken Experience. Lost Revenue.

Support Patients When Your Office is closed

Implementing Billie AI as our patient support agent has been a game-changer.

With ongoing staffing challenges, having Billie available 24/7, even through voice, has brought stability to our team and ensured patients still get the help they need instantly”.

— L. Nelson, Director of Business Analytics, Action Urgent Care

More Testimonials

How Billie Works

Billie uses your EHR and PM system as the real-time source of truth — connecting to the tools you already rely on to understand the full financial picture for every patient.

With this real-time, multi-source data, Billie tailors every conversation to the patient’s specific situation — no scripts, no generic responses, and no need for manual staff involvement.

Where Billie Gets Its Information

EHR / PM System

Patient demographics, appointment history, procedure codes, provider details, and visit context — everything Billie needs to understand the operational and clinical context of each visit.

Insurance System

Real-time access to payer information such as active coverage, deductibles, copays, and coordination of benefits — so Billie can accurately explain what’s owed and why.

Collectly AI RCM Platform

Up-to-date billing details including payment history, outstanding balances, billing status, and payment plan eligibility — enabling Billie to engage with precision and take action on behalf of your team.

Listen to a patient call

Billie has been trained on hundreds of thousands of real-world patient billing questions — and can be easily instructed to handle custom scenarios for every organization.

Hear Billie in action

Click play to hear Billie handle a real patient scenario (simulated for HIPAA compliance)

0:00

1:35

What Billie Can Do

Billie works 24/7 across chat, text, email, voice, and web—in multiple languages—to engage patients and take real action, instantly.

This isn’t just automation—it’s intelligent, context-aware support that feels human and delivers measurable business impact.

Bi-Directional Integration: Billie Reads and Writes to Your EHR in Real Time

Answer Billing Questions

Instantly answers common patient questions with clarity and empathy.

Manage & Resolve Disputes

Clarifies charges and resolves billing issues directly with patients — and escalates to staff only when needed.

Take Payments

Subscribes eligible patients to pre-approved, self-serve payment options.

Manage Payment Plans

Subscribes eligible patients to pre-approved, self-serve payment options.

Keep Patient Info Current

Helps patients update their contact and insurance details without staff assistance.

Communicate in 250+ Languages

Support patients in the language they prefer.

Personalized for Every Patient

Tailors responses based on real-time Electronic Health Records (EHR), Practice Management Systems (PM), and billing data — no scripts.

Update Insurance Info

Securely captures updated primary and secondary insurance coverage from patients via API.

See What Billie Can Do for You

Resolve patient questions, get paid faster, and lighten the load on your staff — around the clock.

Demo Billie Live

Billie’s Measurable Impact on Revenue Cycle Management

Billie turns patient engagement into revenue-driving performance — helping RCM teams collect faster, reduce workload, and lower cost to collect.

It’s like adding unlimited RCM team members — instantly. Billie handles the high volume of routine patient billing inquiries that slow down revenue operations, allowing your staff to focus on what matters most.

The result? 
Faster collections. Lower operational costs. And a dramatically better patient financial experience — all without increasing headcount.

32%

Boost in cash flow by resolving billing issues faster and reducing delays (up to)

85%

Reduction in staff-handled billing inquiries, freeing resources for high-value RCM tasks

70%

Fewer payment delays from billing confusion, reducing DSO

20–30%

Reduction in cost to collect patient responsibility

Enterprise-Grade AI for Patient RCM

Billie ensures every interaction meets the highest standards of healthcare security, compliance, and operational oversight — giving organizations the control and accountability they need.

With HITRUST certification, SOC 2 compliance, and HIPAA adherence, Billie is trusted by organizations that demand enterprise-grade standards.

Full Audit Trail

Every interaction is tracked, time-stamped, and reportable, giving your team complete oversight into how patient inquiries are handled.

Authentication & Access Control

Secure identity verification ensures sensitive billing information is only shared with the right person.

Rep-Level Insights

Want to know what your virtual support agents are doing? Billie provides transparent activity logs so you can monitor performance just like a live team.

What Our Customers Say About Billie

Operational Efficiency

“Billie AI has completely transformed how we handle patient billing inquiries. Our response times are now instant, and our staff can focus on more complex tasks instead of answering the same questions repeatedly.”

24/7 Patient Support

“Billie AI has been a game-changer — our patients get instant answers 24/7, and our team finally has time to focus on what matters most.”

Revenue Impact

"Billie helped us reduce support costs and accelerate patient payments. By unblocking delays and confusion that used to stall collections, we’ve lowered DSO and seen real financial results —without adding headcount."

Faster Resolution

“We’ve never seen resolution times drop this fast — it’s like adding a full support team overnight."

Ready to Elevate Your Patient Billing Support?

Meet your 24/7 AI billing agent — accelerating payments, cutting overhead, and making billing easier for your patients.

Demo Billie Live

Meet Your 24/7 AI Agent for Patient Billing

Say Goodbye to Billing Chaos, Patient Frustration, and Lost Revenue

Support Patients When Your Office is closed

How Billie Works

Where Billie Gets Its Information

Listen to a patient call

What Billie Can Do

Bi-Directional Integration: Billie Reads and Writes to Your EHR in Real Time

See What Billie Can Do for You

Billie’s Measurable Impact on Revenue Cycle Management

Enterprise-Grade AI for Patient RCM

What Our Customers Say About Billie

Ready to Elevate Your Patient Billing Support?

See How Collectly Can Help You

Meet
Your 24/7 AI Agent for Patient Billing