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Voice AI Agent for Patient Billing
You’re Emily Johnson, a patient who just received her medical bill. Ask Billie about your charges, payment options, or insurance details — just press the button and talk.
How Billie Works
Billie uses your EHR and PM system as the real-time source of truth — connecting to the tools you already rely on to understand the full financial picture for every patient.
With this real-time, multi-source data, Billie tailors every conversation to the patient’s specific situation — no scripts, no generic responses, and no need for manual staff involvement.
Where Billie Gets Its Information
EHR / PM System
Patient demographics, appointment history, procedure codes, provider details, and visit context — everything Billie needs to understand the operational and clinical context of each visit.
Insurance System
Real-time access to payer information such as active coverage, deductibles, copays, and coordination of benefits — so Billie can accurately explain what’s owed and why.
Collectly AI RCM Platform
Up-to-date billing details including payment history, outstanding balances, billing status, and payment plan eligibility — enabling Billie to engage with precision and take action on behalf of your team.
What Billie Can Do
Billie works 24/7 across chat, text, email, voice, and web—in multiple languages—to engage patients and take real action, instantly.
This isn’t just automation—it’s intelligent, context-aware support that feels human and delivers measurable business impact.
Bi-Directional Integration: Billie Reads and Writes to Your EHR in Real Time
Instantly answers common patient questions with clarity and empathy.
Clarifies charges and resolves billing issues directly with patients — and escalates to staff only when needed.
Subscribes eligible patients to pre-approved, self-serve payment options.
Subscribes eligible patients to pre-approved, self-serve payment options.
Helps patients update their contact and insurance details without staff assistance.
Support patients in the language they prefer.
Tailors responses based on real-time Electronic Health Records (EHR), Practice Management Systems (PM), and billing data — no scripts.
Securely captures updated primary and secondary insurance coverage from patients via API.
Billie’s Measurable Impact on Revenue Cycle Management
Billie turns patient engagement into revenue-driving performance — helping RCM teams collect faster, reduce workload, and lower cost to collect.
It’s like adding unlimited RCM team members — instantly. Billie handles the high volume of routine patient billing inquiries that slow down revenue operations, allowing your staff to focus on what matters most.
The result?
Faster collections. Lower operational costs. And a dramatically better patient financial experience — all without increasing headcount.
What Our Customers Say About Billie
Operational Efficiency
“Billie AI has completely transformed how we handle patient billing inquiries. Our response times are now instant, and our staff can focus on more complex tasks instead of answering the same questions repeatedly.”
24/7 Patient Support
“Billie AI has been a game-changer — our patients get instant answers 24/7, and our team finally has time to focus on what matters most.”
Revenue Impact
"Billie helped us reduce support costs and accelerate patient payments. By unblocking delays and confusion that used to stall collections, we’ve lowered DSO and seen real financial results —without adding headcount."
Faster Resolution
“We’ve never seen resolution times drop this fast — it’s like adding a full support team overnight."
